Get in Touch. We're Here to Help!
Have a question about LooxLight, your order, or your headlamp? Send us a message — our team is here to help.
Quick answers
Find answers to common questions. If you need more help, send us a message.
Where is my order?
Use the Track my order button above to follow your delivery. You can also use the tracking link in your shipping confirmation email. If you need help, send us your order number using the form below.
What is your return policy?
Every order comes with our 60-day money-back guarantee. To request a return, contact us at contact@getlooxlight.com with your order number before sending your item back.
Contact form
Tell us how we can help. For an existing order, please include your order number.
Explore LooxLight
Discover your headlamp, learn about our story, and find answers to common questions.